Refund policy

Refund Policy

We offer a 15-day return window from the date of delivery. To be eligible, items must be unused, undamaged, and in their original packaging, accompanied by proof of purchase.

To initiate a return, please email this.is.cascadeco@gmail.com. Once approved, we’ll provide you with the return address and instructions.

Please note: Customers are responsible for return shipping costs. Returns sent without prior authorization will not be accepted.

For any questions, our team is here to assist at this.is.cascadeco@gmail.com.

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📌 Damages and Issues

We take pride in quality. If your order arrives damaged, defective, or incorrect, please contact us immediately so we can make it right.

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📌 Exceptions / Non-returnable Items

We do not accept returns on sale items or gift cards.
We reserve the right to decline returns if items show signs of use, damage, or are not returned in original packaging.

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📌 Exchanges

The most efficient way to receive the item you want is to return the original (if eligible) and place a new order once the return is approved.

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📌 Refunds

Once your return is received and inspected, you’ll be notified of approval. Approved refunds will be processed to your original payment method within 10 business days.

Processing times may vary by bank or credit card provider. If you haven’t received your refund after 15 business days post-approval, please reach out to us at this.is.cascadeco@gmail.com.